How do I get a quote for my rentals?
You would complete and submit your wishlist, including the date of your event and quantity of items so we can check our inventory. After submitting your wishlist, you will receive an email reply with a quote or questions related to the wishlist so we can prepare a quote for you.
What deposit do you require to rent items and save my date?
We require a 50% non-refundable deposit to be paid in order to reserve the items you have requested and save the date of your event.
When do I pay the remaining balance on the invoice?
Your remaining invoice is due four weeks prior to your event.
May I add items to my order after I’ve paid the deposit?
Yes, of course. Just let us know what you would like to add and we will check our inventory. We will do whatever we can to help meet your needs.
Do you require a damage deposit?
We do not charge a damage fee upfront. However, we reserve the right to charge a damage fee to your credit card on file in the event that repair or replacement is required on return of our rental items. All items should be secured and protected from weather since our rentals may not get wet.
Do you charge a delivery fee?
We charge a full-service delivery fee of $150 which includes delivery, set up of our tables and seating according to your layout and then pick up of our rentals as we set them up.
Do you have a rental minimum rental for delivery?
Our minimum is $800 in rentals for the Raleigh area. We reserve the right to increase this minimum, depending on the distance and the size of the delivery.
How far will you deliver?
Tell us where your event is and we will let you know! We do not limit ourselves to a specific delivery radius. We add a mileage/time charge on deliveries outside a 20-mile radius from our location.
How long is the rental period?
Our rates are typically for a 48-hour period. However, we know each event is unique and we are committed to working within your schedule. When you contact us, let us know your schedule and we will do what we can do.
How do you handle deliveries and pickups outside of business hours?
We like to work with you on a case-by-case basis. Since we outsource our delivery jobs, we need to check schedules of our drivers to see what will work. At times, late night pick ups add a premium to our fees.
May I pick up and return my own rental items?Many of our rental pieces are available for porch pick up. A credit card is required for all porch pick-up orders. A damage deposit fee will be charged for porch pick up items at the time of pick up and refunded upon return of the item in good condition.